returns & refunds

Last updated 6 September 2026.

The short version

Changed your mind? Send the pack back within 14 days of delivery, unopened, and you get your money back. Something arrived damaged or wrong? Tell us and we replace it or refund it, no return needed.

Returns for change of mind

• You have 14 days from the day the courier delivered your order.
• The pack must be unopened and sealed, in its original packaging. Nutry sachets are a food product, so an opened pack cannot be resold and cannot be returned.
• To start a return, email hello@nutry.eg with your order number. We arrange a courier pickup from your address; you do not need to go anywhere.
• The courier pickup fee (85 EGP) is deducted from the refund on change-of-mind returns. Everything else is refunded in full.

Damaged, wrong or missing items

• If a pack arrives damaged, leaking, past its date, or is not what you ordered, email us within 7 days of delivery with a photo and your order number.
• We send a replacement with the next dispatch, or refund the item in full, whichever you prefer. You keep the damaged pack; there is nothing to send back and nothing deducted.

How refunds are paid

• Card payments are refunded to the same card. Banks usually show it within 5 to 10 business days.
• Cash-on-delivery orders are refunded by bank transfer or InstaPay to an account you name, within 5 business days of the returned pack reaching us (or immediately for damaged or wrong items).

Cancelling an order

You can cancel any order before it is dispatched, free of charge. Email us or reply to your order confirmation. Once the courier has collected the order, it becomes a return under the rules above.

Questions

Email hello@nutry.eg. We answer within one business day.